{
    "id": 113,
    "date": "2019-06-22T20:07:50",
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    "title": {
        "rendered": "Returns & Exchanges"
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        "rendered": "<section class=\"bde-section-113-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-fancy-divider-113-101 bde-fancy-divider\" data-entrance=\"fade\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h1 class=\"bde-heading-113-102 bde-heading\" data-entrance=\"slideDown\">\nReturns & Exchanges<br>\n<\/h1><div class=\"bde-columns-113-104 bde-columns\"><div class=\"bde-column-113-105 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-113-106 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"agni_text_column agni-text-block  agni_custom_design_css\"><h6>Consecin\u021bele Retragerii<\/h6><p>Dac\u0103 v\u0103 retrage\u0163i, vom rambursa orice sum\u0103 pe care am primit-o de la dv., inclusive costurile livr\u0103rii, cu excep\u0163ia costurilor suplimentare determinate de faptul c\u0103 a\u0163i ales alt\u0103 modalitate de livrare dec\u00e2t cel mai ieftin tip de livrare standard oferit de noi, f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u015fi, \u00een orice caz, nu mai t\u00e2rziu de 14 zile calendaristice de la data la care suntem informa\u0163i cu privire la decizia dumneavoastr\u0103 de a v\u0103 retrage din prezentul contract*. Vom efectua aceast\u0103 rambursare folosind aceea\u015fi modalitate de plat\u0103 ca \u015fi cea folosit\u0103 pentru tranzac\u0163ia ini\u0163ial\u0103, cu excep\u0163ia cazului \u00een care v-a\u0163i exprimat acordul expres pentru o alt\u0103 modalitate de rambursare; \u00een orice caz, nu vi se vor percepe comisioane ca urmare a unei astfel de ramburs\u0103ri.<\/p><h6>Aten\u021bie<\/h6><p>Putem am\u00e2na rambursarea p\u00e2n\u0103 la data la care primim \u00eenapoi produsele sau p\u00e2n\u0103 la momentul la care ne-a\u0163i furnizat dovada c\u0103 a\u0163i trimis \u00eenapoi produsele, fiind valabil\u0103 data cea mai apropiat\u0103.<\/p><p>In cazul in care Clientul solicita retragerea din Contract in cadrul termenului legal de retragere din contract, trebuie sa returneze si eventualele cadouri care au insotit produsul respectiv.<\/p><p>In vederea exercitarii dreptului de retur, produsele vor fi expediate la SOFART CREATIVE SRL (numita in continuare SOFART CREATIVE SRL), la adresa Strada Matei Basarab, nr 106, bl 73, et 4, ap 18, interfon 18 f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u015fi, \u00een orice caz, \u00eentr-un termen cat mai scurt de la data la care ne-a\u0163i comunicat retragerea. Va trebui s\u0103 suporta\u0163i costul direct al return\u0103rii produselor.<\/p><p>Pe cat posibil, produsele returnate trebuie sa fie in aceeasi stare, in cutia originala, cu etichetele intacte, accesoriile complete, consumabilele originale sigilate si impreuna cu toate documentele care le-au insotit (factura, certificate de garantie etc.).<\/p><p>Sunte\u0163i responsabil doar pentru diminuarea valorii produselor care rezult\u0103 din manipul\u0103ri, altele dec\u00e2t cele necesare pentru determinarea naturii, calit\u0103\u0163ilor \u015fi func\u0163ion\u0103rii produselor. Profesionistul isi rezerva dreptul ca, in momentul receptionarii produsului de la client, daca se constata ca produsul nu mai prezinta aceleasi caracterisitici ca in momentul achizitionarii: estetic, functional sau consumabile sigilate, conform OUG nr. 34\/2014, sa faca dovada diminu\u0103rii valorii produselor care rezult\u0103 diferit de ceea ce este necesar pentru determinarea naturii, caracteristicilor \u015fi func\u0163ion\u0103rii produselor sau sa solicite expertiza si deviz de cost unitatii autorizate de furnizor pentru a readuce produsul la starea initiala.<\/p><\/div>\n<\/div>\n<\/div><div class=\"bde-column-113-107 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-113-108 bde-rich-text breakdance-rich-text-styles\">\n<div class=\"agni_text_column agni-text-block  agni_custom_design_css\"><div class=\"agni_text_column agni-text-block  agni_custom_design_css\"><h6>Garan\u021bia produselor. Garan\u021bia legal\u0103 de conformitate<\/h6><p>Prin certi\ufb01catul de garan\u021bie emis de catre Vanzator \/ Profesionit se atest\u0103 c\u0103 produsele achizitionate prin intermediul site-ului \u00eendeplinesc parametrii \u0219i cerin\u021bele de calitate \u00een conformitate cu normele legale \u00een vigoare. Termenul de garan\u021bie legala pentru conformitatea produselor este de 2 ani pentru orice lips\u0103 de conformitate existenta la data v\u00e2nz\u0103rii.<\/p><p>Autenticitatea \u0219i caracteristicile materialului pre\u021bios \u2014 aur 14K (585\u2030) \/ aur 18K (750\u2030), precum si, dupa caz, a pietrelor pre\u021bioase \u00eencrustate \u00een montura bijuteriilor sunt garantate pe via\u021b\u0103. Produsele pot \ufb01 schimbate \u00een termen de 30 de zile de la data achizi\u0163iei, doar \u00eenso\u021bite de bonul \ufb01scal \u0219i doar \u00een cazul \u00een care acestea nu au fost purtate \u015fi nu prezint\u0103 semne de uzur\u0103 datorate manevr\u0103rii defectuoase. Drepturile consumatorului sunt conforme cu art. 16(1) din legea 449\/2003(12).<\/p><p>Drepturile consumatorului nu sunt afectate de condi\u021biile de garan\u021bie prev\u0103zute prin acest Certi\ufb01cat de Garan\u021bie. Prin prezentul certi\ufb01cat de garan\u021bie v\u0103 asigur\u0103m c\u0103 bijuteriile sunt marcate \u00een conformitate cu marca de garan\u021bie proprie si marca de titlu, aceasta \ufb01ind autorizat\u0103 de c\u0103tre Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor \u2014 Direc\u021bia pentru Metale Pre\u021bioase. Acest certi\ufb01cat de garan\u021bie atest\u0103 faptul c\u0103 bijuteria este realizat\u0103 din aur.<\/p><p>Aurul poate \ufb01 galben, alb sau roz. Aurul este ob\u0163inut prin alierea metalului pre\u0163ios cu un mix de metale care \u00eei confer\u0103 nuan\u0163a speci\ufb01c\u0103. Pentru a intensi\ufb01ca luciul bijuteriilor din aur alb, acestea sunt acoperite cu rodiu. Stratul de rodiu se poate uza \u00een 6-12 luni, iar bijuteriile pot pierde din str\u0103lucire.<\/p><p>Pentru bijuteriile \u00eencrustate, \u00een cazul desprinderii \/ c\u0103derii acestora \u00een perioada de garan\u021bie, v\u00e2nz\u0103torul le va \u00eenlocui gratuit, \u00eentr-un termen de 15 zile, numai \u00een situa\u021biile \u00een care acest lucru nu este imputabil cump\u0103r\u0103torului. Garan\u021bia nu include deterior\u0103rile provocate bijuteriei din cauza nerespect\u0103rii indica\u021biilor men\u021bionate \u00een cadrul certi\ufb01catului, a accidentelor, a neglijen\u021bei, a utiliz\u0103rii necorespunz\u0103toare a acesteia sau a altor factori care nu au leg\u0103tur\u0103 cu defectele de material sau de manoper\u0103.<\/p><p>Repara\u021biile pentru produsele a\ufb02ate \u00een termen de garan\u021bie vor fi efectuate gratuit \u00een termen de 15 zile, \u00een condi\u021biile art. 16 (1) din legea 449\/2003 (12), dac\u0103 se con\ufb01rm\u0103 faptul c\u0103 un defect de manoper\u0103 a reprezentat cauza unei asemenea deterior\u0103ri.<\/p><\/div><\/div>\n<\/div>\n<\/div><\/div><div class=\"bde-div-113-111 bde-div\">\n  \n  \n\t\n\n\n\n<h2 class=\"bde-heading-113-113 bde-heading\">\nFormular de retur \/ reclama\u021bie \/ retragere\n<\/h2><div class=\"bde-form-builder-113-112 bde-form-builder\">\n\n<form id=\"return112\" class=\"breakdance-form breakdance-form--vertical\" data-options=\"{&quot;slug&quot;:&quot;custom&quot;,&quot;name&quot;:&quot;return&quot;,&quot;ajaxUrl&quot;:&quot;https:\\\/\\\/www.sofija.ro\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;clearOnSuccess&quot;:true,&quot;hideOnSuccess&quot;:false,&quot;successMessage&quot;:&quot;Formularul a fost transmis cu succes!&quot;,&quot;errorMessage&quot;:&quot;Eroare transmitere formular&quot;,&quot;redirect&quot;:false,&quot;redirectUrl&quot;:&quot;&quot;,&quot;customJavaScript&quot;:&quot;&quot;,&quot;recaptcha&quot;:{&quot;key&quot;:&quot;&quot;,&quot;enabled&quot;:true},&quot;honeypot_enabled&quot;:false,&quot;popupsOnSuccess&quot;:[],&quot;popupsOnError&quot;:[]}\" data-steps=\"0\" action=\"\" >\n  \n  \n  \n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"name\">\n            Nume \u0219i prenume<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"name\"\n    aria-describedby=\"name\"\n    type=\"text\"\n    name=\"fields[name]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--number\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"tvlqnx\">\n            Num\u0103r comand\u0103<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"tvlqnx\"\n    aria-describedby=\"tvlqnx\"\n    type=\"number\"\n    name=\"fields[tvlqnx]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--email\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"email\">\n            Email<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"email\"\n    aria-describedby=\"email\"\n    type=\"email\"\n    name=\"fields[email]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--tel\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"ffeqdd\">\n            Telefon<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"ffeqdd\"\n    aria-describedby=\"ffeqdd\"\n    type=\"tel\"\n    name=\"fields[ffeqdd]\"\n    placeholder=\"+40\"\n    value=\"\"\n                \n        \n        \n    required\n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"yhvprq\">\n            Denumire produs<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"yhvprq\"\n    aria-describedby=\"yhvprq\"\n    type=\"text\"\n    name=\"fields[yhvprq]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--select\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"kvtrho\">\n            Motiv retur \/ reclama\u021bie \/ retragere <span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <select\n    class=\"breakdance-form-field__input\"\n    id=\"kvtrho\"\n    name=\"fields[kvtrho]\"\n    required\n>\n      <option value=\"\">Select...<\/option>\n          <option value=\"M\u0103rime prea mare\" >M\u0103rime prea mare<\/option>\n        <option value=\"M\u0103rime prea mic\u0103\" >M\u0103rime prea mic\u0103<\/option>\n        <option value=\"Produs incomod\" >Produs incomod<\/option>\n        <option value=\"Produs diferit fa\u021b\u0103 de fotografia din site\" >Produs diferit fa\u021b\u0103 de fotografia din site<\/option>\n        <option value=\"Produs deteriorat\" >Produs deteriorat<\/option>\n        <option value=\"Produs trimis eronat (model \/ culoare \/ m\u0103rime)\" >Produs trimis eronat (model \/ culoare \/ m\u0103rime)<\/option>\n        <option value=\"Alt motiv\" >Alt motiv<\/option>\n  <\/select>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--select\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"tkqego\">\n            Solicit<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <select\n    class=\"breakdance-form-field__input\"\n    id=\"tkqego\"\n    name=\"fields[tkqego]\"\n    required\n>\n      <option value=\"\">Select...<\/option>\n          <option value=\"\u00cenlocuire produs\" >\u00cenlocuire produs<\/option>\n        <option value=\"Retragere din contract\" >Retragere din contract<\/option>\n        <option value=\"Retur produs \u0219i restituire contravaloare\" >Retur produs \u0219i restituire contravaloare<\/option>\n  <\/select>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--textarea\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"message\">\n            Observa\u021bii\n        <\/label>\n    \n    <textarea\n    class=\"breakdance-form-field__input\"\n    id=\"message\"\n    aria-describedby=\"message\"\n    type=\"textarea\"\n    name=\"fields[message]\"\n        placeholder=\"\"\n    \n    \n    \n    >\n<\/textarea>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--hidden\" >\n    \n    \n    \n    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        "rendered": "<p>Returns &#038; Exchanges Consecin\u021bele RetrageriiDac\u0103 v\u0103 retrage\u0163i, vom rambursa orice sum\u0103 pe care am primit-o de la dv., inclusive costurile livr\u0103rii, cu excep\u0163ia costurilor suplimentare determinate de faptul c\u0103 a\u0163i ales alt\u0103 modalitate de livrare dec\u00e2t cel mai ieftin tip de livrare standard oferit de noi, f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u015fi, \u00een orice caz, nu mai [&hellip;]<\/p>",
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            "title": "Returns & Exchanges - Sofija Jewelry",
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